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Got Questions? We've got Answers

Product & Fit

Do STRIVE compressions shorts run true to size?

Our shorts do run small, so we advise to size up.

Wear & Care

Wear Instructions:

  1. Wear as a base layer with the EMG sensors on the inside and the Pod base is facing front, like a belt buckle.

  2. Garment should be tight to the skin, like other compression gear.

  3. Avoid any lotions, oils, or hot/cold creams under the garment.

  4. Avoid athletic tapes under the garment where the sensors are touching the skin.

  5. Warm up prior to collecting data (get sweaty so that the sensors can adhere to the skin and allow for high quality data collection)

Care Instructions:

  1. Remove Pod.

  2. Hand wash with a gentle cleaner (e.g. Woolite) or washing machine on cold.

  3. Hang to dry.

Avoid industrial washer/dryers. Air drying is highly recommended, but shorts are machine washable on a low heat setting for 30 minutes. Please be advised that we do not recommend high heat as it may damage the sensors and the inlay.

How to connect pod to shorts?

Attach the Pod to the shorts by aligning the ridges on the base, then slide the Pod to your left until it clicks into place.

The STRIVE Sensors need to be in good contact with the skin (no underwear or creams) and will work more accurately when you begin to perspire.

Do the shorts have wires or how do they pick up muscle activity?

We use sticker-like material for the EMG sensors that are embedded into the shorts. They might feel a little tight in the beginning, but once you get warmed up and start sweating – you won’t even notice the sensors.

How do I know my battery is charged?

The LED indicator light on the base of the charger will flash green to indicate the STRIVE Pod is connected and charging.

When the LED on the base stops flashing and is solid green, the Pod is fully charged and ready to collect data.

*In the STRIVE Pro app you will also be able to see the status of the battery on the pods page as well.

Orders, Shipping & Tracking

How can I confirm my order?

You should receive a confirmation via email following your order. If you cannot find your confirmation email, please log into your account to make sure it has been processed.

How long will it take for me to get my order?

Your order will be sent out within 2-4 weeks depending on availability.

Do you ship internationally?

Currently we ship within the United States, Canada, and Europe.

How do I track my order?

We will send you an email with your tracking number when your order is ready to be shipped. You should receive this email 2-4 weeks after purchasing the system, once your package has been sent for delivery.

Returns / Exchanges

Overview or Refund and Return Policy

We hope you enjoy your STRIVE Performance System. If you don’t absolutely love it, contact us and we’ll make it right. Our refund and returns policy lasts 30 days. If 30 days have passed since your delivery date and you have not started the return process, we can’t offer you a full refund or exchange.

To be eligible for a return:

  • Item must be unused, unwashed, and in the same condition that you received it.
  • Item must have been purchased directly from STRIVE or one of our affiliates.
  • Returns without prior approval from our support team will not be accepted.
  • We will cover return shipping for orders within the contiguous 48 states. If you are an international order and would like to return or exchange, you will need to cover shipping costs.
  • To complete your return, we require a receipt or proof of purchase. Please have your order number ready to speed the process along.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow for processing time.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Please account for processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, but a different size or color send us an email at support@strive.tech for next steps.

Shipping Returns

To return your product, you should mail your product to: STRIVE 24000 35th Ave. SE #102 Bothell, WA 98021

If started within 30 days of delivery, return shipping is covered within the contiguous 48 states.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How long will it take to see my return on my account?

Please allow 5 business days from receiving your package to process the return.

Contact us at support@strive.tech for questions related to refunds and returns.

STRIVE Elite

Where do I start?

Please visit our Get Started – Elite page here.

If you have the PRO system, visit Get Started – PRO here.

Which app is right for me?

STRIVE Elite is built for individual athletes, trainers, or instances when you work more 1:1 with your clients and athletes.

STRIVE Pro is built for monitoring multiple athletes at the same time (often team environment), prefer access to Power BI dashboards, and would like included access to STRIVE’s Applied Science team and breakdown sessions included.

How do I interpret my data in the Elite app?

Check out this deck to help you interpret your data on the Elite app.

What is a Movement Eval and how do I use it for Elite?

Check out this 60 second snapshot of Movement Evals.

STRIVE Pro

How do I get started?

If you have the PRO system, visit Get Started – PRO here.

Please visit our Get Started – Elite page if you have the Elite system here.

How do you interpret your data?

Check out this quick deck to help you interpret your data.

How do I schedule my data and insights reviews with STRIVE?

If you have STRIVE Pro, you can schedule your inclusive data reviews with our Applied Science team by contacting your client success teammate or reach out to support@strive.tech.

If you have STRIVE Elite and would like to purchase a data review session with a STRIVE teammate, please submit your request to support@strive.tech.

STRIVE Showcase

I have my STRIVE gear, now where can I find the Getting Started guide?

Check out our Getting Started page here.
You can also follow along our Getting Started Video here as well!

I've started using STRIVE in a few sessions, how do I read my data?

Take a look at our Interpreting Your Data slides and let us know if you have further questions in one of our data reviews, or you can always jump in our Facebook Community Group here!

Can someone give me the basic breakdowns of what STRIVE can measure, what it means, and quick ways to use it?

Our VP of Performance has created a STRIVE 101 video series of short videos to breakdown some of the most common questions regarding STRIVE.

I'm starting to get the hang of STRIVE, but what are some ways I can use it in my training business?

There are many different ways that our users incorporate STRIVE into their training sessions. Check out some of our top practical applications here.

Do you have a manual or a handout on how to understand my STRIVE Dashboard?

Yes, we go through your STRIVE Dashboard, what the graphs and charts mean, and potential solutions in our STRIVE Dashboard Interpretation Guide.

I understand most of the terms and language used within the STRIVE app, but do you have a cheat sheet on what you mean when you say ....

Check out a quick reference below and don’t hesitate to reach out with additional clarity and questions and we acknowledge everyone uses a bit of their own lingo when working with their clients. You can also check out our STRIVE Vocab sheet.

Muscle Load
(Internal Load)
The sum of work completed by the lower limbs as a unit or individual left versus right leg, it’s measured in muscle electrical activity.
Muscle Symmetry
(asymmetry, balance, imbalance)
Variation of percentage of left leg vs right leg
Muscle Ratio

(distribution between muscle groups)

Percentage of activation for your quads, glutes and hamstrings.
Surface Electromyography (sEMG) The sensors embedded in the compression gear use sEMG technology.
Locomotive Efficiency An athlete’s “normal” muscle recruitment patterns during a sessions or individual movements.
Neuromuscular Signature Can also be referred to as a movement pattern – how an athlete moves during a session or individual movement.
Movement Evaluation A feature within our App that allows you to take up to 1 minute of data at 32 Hertz. This is great for any assessments or specific exercise testing.
Glutes Muscles surrounding the hip joint include: Gluteal muscles, located on the back of the hip (buttocks).
Quadriceps The large muscle group “front facing” from knee to hip area.
Hamstrings The large muscle group “rear facing” from back of knee to bottom of butt.
Kinetic Events (Kinetics, IMA) Events related to movements. We currently track jumps, accelerations, and deceleration (low, medium, high zones).
Unilateral Single leg either right or left
Bilateral Both legs

Do you have a Help Desk for any additional questions?

Check out our Help Desk to see if you can find answers to any additional questions you might have, otherwise contact support@strive.tech.

Have Additional Questions?

What does all of these insights mean and how can I apply it to my training?

Check out the STRIVE 101 playlist as our Applied Science team takes your through what our insights mean, how and why we capture them, and how you can apply them to see the most out of your training!

Still looking for additional information?

Visit our Help page to assist.

You can also visit our YouTube page for additional user stories, application of STRIVE, and more!

Didn't find what you are looking for and have more questions?

Reach out to our customer support team at support@strive.tech.